Shipping policy
Shipping Policy
At Stone Eater, we don’t rush steel but we don’t sit on it either. Below is how we handle shipping, freight, and delivery.
Order Processing
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During product drops, peak seasons, or high-volume periods, processing times may extend slightly. If there’s a delay, we’ll let you know.
Custom or made-to-order items may have longer lead times, which will be noted on the product page.
Shipping Methods
We ship using trusted carriers such as:
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UPS
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FedEx
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USPS
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Freight carriers (for large grills and heavy items)
Shipping method depends on the product size, weight, and destination.
Large Grill & Freight Shipments
Full-size grills and oversized items ship via freight carrier.
Important details:
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Curbside delivery unless otherwise specified
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Someone must be present to receive and inspect the shipment
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Delivery appointments may be required
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Liftgate service may be included or optional depending on destination
Please inspect all freight shipments before signing. If there is visible damage, note it on the delivery receipt and contact us immediately.
Shipping Rates
Shipping costs are calculated at checkout based on:
- Item weight
- Dimensions
- Destination
- Shipping method selected
Promotional free shipping offers (if available) apply only to qualifying items and may exclude freight shipments.
Delivery Timeframes
Estimated delivery times after processing:
- Standard shipping: 3–7 business days
- Expedited shipping: 1–3 business days
- Freight shipments: 5–10 business days
These are estimates and may vary due to weather, carrier delays, or regional constraints.
Tracking
Once your order ships, you will receive a tracking number via email.
Freight shipments may require direct contact from the carrier to schedule delivery.
International Shipping
We currently ship within the United States.
For international inquiries, contact us before placing your order.
Buyers are responsible for any customs duties, import taxes, or brokerage fees.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply.
Lost or Damaged Packages
If your package arrives damaged or appears lost:
- Contact us within 48 hours of delivery
- Provide photos (if damaged)
- Include your order number
We will work with the carrier to resolve the issue as quickly as possible.
Order Changes & Cancellations
Orders may be modified or canceled before shipment.
Once an order has shipped, it cannot be canceled and may be subject to return policies.
Questions
For shipping-related questions, contact us at: